To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
My daughter loves animie, we bought one and within a week the USB port broke. I reached out to customer service and they were helpful and assisted me in replacing the lamp. We just recieved the new one and the exact same thing happend the USB port fell into the base when plugging it in.