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  • Arlo Essential
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Customer reviews

4.0 out of 5 stars
4 out of 5
30 global ratings
5 star
54%
4 star
19%
3 star
7%
2 star
9%
1 star
10%
Arlo Essential

Arlo Essential

byArlo Technologies
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Top positive review

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AutomationZ
5.0 out of 5 starsGreat camera with long battery life - a Arlo Smart Hub is recommended for less delay
Reviewed in Australia on 13 May 2022
Bought 3 of these. Went for XL version for extra battery life so that I didn't have to recharge them too often. I think this was a good decision made. After about 5 months use, one has 60% battery left, one has 48%, and 30%. The one with 30% is used most often - installed at the front door with spot light at night. Friends who bought "6-months" battery life Eufy camera have already charged less than 4 months.

There was a significant lag, about 10 - 20 secs, for live view - this was when connecting directly to home wifi. Apple Home app or Google Home app both had issues streaming live due to the lag. I might be our home wifi is too congested so I decided to get an Arlo SmartHub, which solved the lagging issue! Now it would take 2-5 seconds to view live, which is acceptable. Apple Home app live view works great, almost no delay when viewing your own movement through live view.

Bought the Arlo SmartHub from local shop and it is recommended if you are going to invest in more Arlo devices such as Doorbells, etc.

I decided to wait until the included Arlo Secure trial subscription expired. I didn't use any of the smart features included in the subscription, but I liked the different type of motion detection, such as person, mention, or animal. Now without the subscription, it is just motion, and I'm fine with it. I installed a USB thumb drive on the back of the Arlo SmartHub to record locally.

I have restarted the Arlo SmartHub and re-synced the cameras about 10 times due to unresponsive camera issues, which I think is acceptable. I'm a tech person, seeing the "useless" support from Arlo, and can find a solution in most cases when there is an issue with the cameras.
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2 people found this helpful

Top critical review

All critical reviews›
Amazon Customer
1.0 out of 5 starsTechnical Support very difficult to deal with
Reviewed in Australia on 25 January 2021
The setup process seems easy, and I got the product connected to my wireless network (I could see it on my router, and the cameras had an IP address) but they would not communicate with the Arlo portal. I contacted Arlo support multiple times and was given the same suggestions every time (have you tried turning it off and on?). Their customer service is very difficult to deal with, and more interested in reading from their scripts rather than getting any useful information from the customer to troubleshoot the problem.

The first item I've ever returned on Amazon but I don't regret doing so.
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6 people found this helpful

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From Australia

Amazon Customer
1.0 out of 5 stars Technical Support very difficult to deal with
Reviewed in Australia on 25 January 2021
Style Name: 1 CameraVerified Purchase
The setup process seems easy, and I got the product connected to my wireless network (I could see it on my router, and the cameras had an IP address) but they would not communicate with the Arlo portal. I contacted Arlo support multiple times and was given the same suggestions every time (have you tried turning it off and on?). Their customer service is very difficult to deal with, and more interested in reading from their scripts rather than getting any useful information from the customer to troubleshoot the problem.

The first item I've ever returned on Amazon but I don't regret doing so.
6 people found this helpful
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AutomationZ
5.0 out of 5 stars Great camera with long battery life - a Arlo Smart Hub is recommended for less delay
Reviewed in Australia on 13 May 2022
Style Name: Essential XLVerified Purchase
Bought 3 of these. Went for XL version for extra battery life so that I didn't have to recharge them too often. I think this was a good decision made. After about 5 months use, one has 60% battery left, one has 48%, and 30%. The one with 30% is used most often - installed at the front door with spot light at night. Friends who bought "6-months" battery life Eufy camera have already charged less than 4 months.

There was a significant lag, about 10 - 20 secs, for live view - this was when connecting directly to home wifi. Apple Home app or Google Home app both had issues streaming live due to the lag. I might be our home wifi is too congested so I decided to get an Arlo SmartHub, which solved the lagging issue! Now it would take 2-5 seconds to view live, which is acceptable. Apple Home app live view works great, almost no delay when viewing your own movement through live view.

Bought the Arlo SmartHub from local shop and it is recommended if you are going to invest in more Arlo devices such as Doorbells, etc.

I decided to wait until the included Arlo Secure trial subscription expired. I didn't use any of the smart features included in the subscription, but I liked the different type of motion detection, such as person, mention, or animal. Now without the subscription, it is just motion, and I'm fine with it. I installed a USB thumb drive on the back of the Arlo SmartHub to record locally.

I have restarted the Arlo SmartHub and re-synced the cameras about 10 times due to unresponsive camera issues, which I think is acceptable. I'm a tech person, seeing the "useless" support from Arlo, and can find a solution in most cases when there is an issue with the cameras.
2 people found this helpful
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Ruth M
5.0 out of 5 stars Brilliant home security
Reviewed in Australia on 30 December 2021
Style Name: 1 CameraVerified Purchase
This camera is the best Arlo I’ve had and I’ve had several of the older models. It can tell the difference between a car, a person, an animal and even a package being delivered. You can set a focus range and it records in both colour and sound. Highly recommended for home security, ours is on the front of the garage.
3 people found this helpful
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Peter Macpherson
2.0 out of 5 stars There s no mention that WiFi is a necessity to use the camera.
Reviewed in Australia on 28 July 2021
Style Name: Essential XLVerified Purchase
There s no mention in any of the advertising that WiFi is a necessity to use the camera & that without WiFi it is only ornamental and not a functional unit.
Arlo did get it to me in good time & when I could not use the camera as intended that did give a full refund minus a shipping charge for the original postage to get the camera to me when it was advertised as "FREE SHIPPING" and it was not the case.
I would be happy to look at other Arlo cameras and any other products, but I will need to confirm the operating necessities for the item's use.
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CT
1.0 out of 5 stars Constantly offline
Reviewed in Australia on 23 March 2021
Style Name: 1 CameraVerified Purchase
This camera constantly disconnects itself from the strong wifi signal and is rendered useless. Also it’s battery life is far less than stated.
2 people found this helpful
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James Jeffery
3.0 out of 5 stars Slow Shipping from Amazon
Reviewed in Australia on 4 April 2022
Style Name: 2 Camera PackVerified Purchase
Cameras are great
Amazon are rubbish; slow shipping and awful customer service

Would buy elsewhere
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robert weldon
4.0 out of 5 stars Very good product
Reviewed in Australia on 14 February 2022
Style Name: 1 CameraVerified Purchase
East to install flood light is bright
Customer image
robert weldon
4.0 out of 5 stars Very good product
Reviewed in Australia on 14 February 2022
East to install flood light is bright
Images in this review
Customer image
Customer image
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john S
1.0 out of 5 stars Expensive monthly subs
Reviewed in Australia on 22 August 2021
Style Name: 1 CameraVerified Purchase
Not a good way to do business for long term.
One person found this helpful
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Grenville Matthews
5.0 out of 5 stars Arlo
Reviewed in Australia on 17 May 2021
Style Name: 1 CameraVerified Purchase
These are so easy to use and have great video playback.
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Simone
5.0 out of 5 stars Highly recommended
Reviewed in Australia on 29 July 2021
Style Name: 1 CameraVerified Purchase
Fantastic product , easy to install and long life battery .
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