To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I struggled to get through this large size duo. I found that the shampoo didn't lather well, and the combo didn't soften my hair any more than any other drugstore shampoo/conditioner. Also, I really disliked the smell. My hair is color treated, short, coarse and straight, and this shampoo didn't improve the texture. I shampoo daily and it didn't dry out my hair, or make the color fade any faster than is typical. My daughter has long straight and fine hair, and it worked well for her. But for coarse hair, I would give it a pass. I tried the Wella formula for "mature" coarse hair, and that worked much, much better
This must be fake or wrong stuff in it. Purchased bc I ha regularly used this shampoo with no issues. This bottle doesn't really lather.. I caught myself a couple of times wondering if I had used the conditioner by mistake. And my hair color came out. Literally would see the color when I rinsed.
I have used Wella Brilliance before, and usually love this product. While the version I received from Amazon smells authentic, it leaves my hair very frizzy and dry, which the legit version of this product doesn't do. I question the authenticity.