DeLonghi has offered to repair it because it’s still
under warranty, which is kind of nice but...
1. I must ship it to them
2. I must cover the cost of shipping it
3. There is no clarity on how long I’ll be without my machine while they repair it
In the day and age of Amazon, if your $250 product falls apart for no good reason, asking the customer to spend their time and money to ship it back to you for repair probably isn’t the way to go (at least if you want to avoid reviews like this one). And so, in spite of its lovely aesthetics, this product and Delonghi are getting one star from me and my advice to you would be to find a comparable machine from another manufacturer.