To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Bought on basis of strong reviews, but unit failed 9 months later after just intermittent light use. Contacted Fellowes who sent a replacement which suffered exactly the same fault after just 3 months. Unless I've been particularly unlucky, looks like a design fault with this model. Contacted Amazon who instantly refunded my money. So 10/10 to Amazon for their customer service and 2/10 to Fellowes.
As much as I hate leaving bad reviews. This laminator is not jam free. I purchased this for my mother as she works in a school and I'm constantly asked to unjam the schools cheap laminator. I bought this hoping things would change... they haven't. I will be looking to return this as it is not as specified.
It just doesn't work. The feeder won't operate so it is totally useless. As it took me a while to take it out of the box now apparently cannot return it although it is completely new. Can't exchange it either as Amazon keeps redirecting me to returns to then inform me that I can't return it because I have had it for too long.