To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Great mug! This is not the fault of the product; however, we purchased the mug for our son, who is left handed. Accordingly, he is unable to see John Wayne on horseback. Wish we could have purchased a left handed version. If you're right handed, make the purchase. You won't be disappointed.