To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Worst experience I've had with buying a product from Amazon and trying to resolve the issue, worst costumer representative ever. I don't know if they are not understanding what's the issue, but terrible experience. The bag itself is a beautiful bag but this rating is for the manner and condition in which I received the product. The product was bent and warped and I've tried to straighten it to no avail