When I want to close the door again ( slide it down), then it takes me 15 min minimal or more to do so, because it doesn't fit properly to the frame and I have to yank it down using the force in many sessions again. By then my puppy is frustrated and anxious from all the shaking and noice.
Was not able to contact the seller because there was no button or email to get in touch with. Also we can't return the crate because we desperately need it right now because we have to start going to work again and crate train him immediately because puppy has the socialisation window and needs to learn to love the crate. Also it is a huge hassle because the crate came over a month to Estonia. Asked for refund they declined because they want the defected crate shipped back first. Asked PARTIAL REFUND for the door not working but the declined so not helpful at all.
Super sad because MidWest has had so much good reviews on their products.
Otherwise a beautiful and modern crate. Sadly we can only use one door.