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Had such high hopes for these boxes. Several of my 20 piece set came cracked -- several lids had poor suction. Contacted OXO customer service and got a recording that told me they had long wait times and to leave a message.
Left 8 messages over the course of 3 weeks before finally just waiting the over 40 min on hold to talk to someone. They explained that their messages have not been working and that they just get a busy signal when they play them back -- seems like something a large company should be able to fix. She told me to call Amazon about my issue since they shipped it. I explained that the note in the box specifically said to call OXO. She said that people tell her that a lot. She doesn't understand "why they do that". I told her I could send her pictures of the broken boxes and the note in the box telling me to contact customer service. She was unhelpful. The supervisor was "in a meeting". Unfortunately, I waited so long for them to reply to my voicemails that the Amazon window expired.
Not the quality product or customer service experience I expected for my $200. Had they answered the phone and offered to ship me a replacement product, I may have left them 5 stars, but for the quality of the product and service I received, I will not be a returning customer nor can I recommend them to anyone else.
Very excited to use these! I’ve been waiting! Just unpacked all components and am disappointed that one is cracked. Not going to return the whole thing because I want to use them now and don’t want to wait and also because packing everything again will be a pain. Is what it is! Might send an email and try to get a replacement for the one cracked container though...
Sadly, like others here, two of mine were cracked when I unpacked them. I went through all of the effort of unpacking the 3 boxes that this came packaged in (an amazon box, then another cardboard box, then finally the OXO box). Each one looked well packed with plastic and cardboard in between. I unpacked and inspected 18 of them and after going through all of that freaking packaging, sadly, the last two I got to were the ones that were broken. It will be super annoying to repackage all 20 of them and return them all to amazon just to then reorder the same thing and hope none are broken. I've contacted OXO support directly and am hoping to just have them send me two replacements for the broken ones. I didn't think the suction was weak like other reviewers mentioned. If you pull really hard, you can pull off the top, but its definitely air tight and it definitely wont just fall off. 3 star review because 2 were broken and now I'm questioning how durable they'll be (considering how expensive they are). Will update after I hear back from OXO support about replacing the bad ones.