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The reel I received was faulty. Super disappointed as I didn’t get to use it yet and it’s past its return date. As seen in the video, the reel at times (must be at a particular spot) can and will reel backwards. The spool does not always lock. This will be very problematic when setting the hook. I have not been able to reach customer service at this point. Needless to say I’m frustrated as I have a reel that I don’t trust at quite a substantial price point. I hope this helps, as there is a chance you may get a lemon. Any customer service help would be greatly appreciated.