The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Audible Audiobook – Unabridged

4.5 out of 5 stars 59 ratings

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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister (Author), Roger Wayne (Narrator), Tantor Audio (Publisher)
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Product details

Listening Length 5 hours and 41 minutes
Author Jeff Toister
Narrator Roger Wayne
Whispersync for Voice Ready
Audible.com.au Release Date 25 February 2020
Publisher Tantor Audio
Program Type Audiobook
Version Unabridged
Language English
ASIN B084KTJ9H1
Best Sellers Rank 79,307 in Audible (See Top 100 in Audible)
315 in Customer Relations
721 in Careers (Audible)
1,327 in Job Hunting & Career Guides

Customer reviews

4.5 out of 5 stars
4.5 out of 5
59 customer ratings
5 star 75% (75%) 75%
4 star 12% (12%) 12%
3 star 5% (5%) 5%
2 star 4% (4%) 4%
1 star 3% (3%) 3%
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Top international reviews

melanie
5.0 out of 5 stars Great customer service book
Reviewed in the United Kingdom on 7 April 2018
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John Yohannan
5.0 out of 5 stars an easy read, and helped me to develop two modules ...
Reviewed in India on 27 April 2018
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One person found this helpful
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Amazon Customer
4.0 out of 5 stars Excellent For Positive Customer Service Culture Change in any Company!
Reviewed in Canada on 31 March 2018
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Paulo
5.0 out of 5 stars Cultura de servicio correctamente explicada
Reviewed in Mexico on 9 May 2019
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Richard A. Nardi
3.0 out of 5 stars Nice stories.
Reviewed in the United States on 28 March 2020
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One person found this helpful
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Gabriel F.
5.0 out of 5 stars A Ph.D. in Service Culture
Reviewed in the United States on 27 April 2017
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10 people found this helpful
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Rose P
5.0 out of 5 stars Exceptional Service starts with Culture…
Reviewed in the United States on 27 April 2017
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9 people found this helpful
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Tfcdawg
5.0 out of 5 stars A Helpful Guide to Customer Service Culture
Reviewed in the United States on 1 September 2017
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5 people found this helpful
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trainersteven
5.0 out of 5 stars Great insight into service culture
Reviewed in the United States on 26 July 2018
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2 people found this helpful
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Filmgurl632
5.0 out of 5 stars Great Structural & Practical Framework
Reviewed in the United States on 19 November 2019
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Jennifer Collins
5.0 out of 5 stars Jeff has provided an easy to read roadmap for creating
Reviewed in the United States on 24 April 2017
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2 people found this helpful
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Wally Malesh
4.0 out of 5 stars Another view of the Career Visioning Process
Reviewed in the United States on 2 January 2020
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Lori Ann Roth
5.0 out of 5 stars Best book on customer Service to date!
Reviewed in the United States on 5 May 2017
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3 people found this helpful
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Karen
5.0 out of 5 stars Excellent
Reviewed in the United States on 18 November 2019
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Tamara Whitters
4.0 out of 5 stars Quite useful
Reviewed in the United States on 30 December 2018
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