To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I actually love this body lotion but won't buy it again because, about halfway through the bottle, the pump stopped working. The lotion is very rich and doesn't pour easily, so just removing the top was not convenient. I called the company to ask for a replacement pump and was told that I needed a receipt for my purchase. I bought it on Amazon, and don't remember if it came with a receipt, and if it did, I'm sure I wouldn't save it. Anyway, this is a fairly pricey product and I expected better packaging and better customer service. So I'm using another brand now.
I had originally written a glowing review about this product a while back. I have used this product for a very, very long time. However I just opened my last bottle. An this is not the original version. This is liquid, has a rancid smell to it. Either it isn't the original product or l'Occitane has cheapen their product (i.e. 4 Reines pearlescent cream and the shower gel) that it does not pay to pay this price for the lack of quality.