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Since the manufacturer has changed to Wenger from SwissGear the build quality has reduced on the product.
The biggest issue is the so called "Shock Absorbing Shoulder Straps", the stitches used to connect the straps to the bag are unfortunately not elastic and will break on first stretch from the scraps and then start unravelling slowly down the entire strap (images included).
I bought the first bag and returned it within 9 days thinking this was a one off. But even the replacement has done the same thing.
It is a shame as this was a very well designed and built bag when it was manufactured by SwissGear over a year ago.
I decided to write this review after comparing this with my brother's same backpack but with Swissgear branding and logos. He is currently on the 10th year of use with no visible wear (except from discoloration) and I have this for 2 1/2 years now. The backpacks have the exact same look and dimensions.
Initially I was very pleased with the purchase since the dimensions suited me just fine for the use I wanted and there are many pockets on this backpack for a lot of stuff.
But after comparing I immediately noticed the main difference which is on the quality of materials. It is evident the fabric and overall materials on the Wenger version of the backpack are way cheaper and oh man, it shows. The fabric especially on the inside is lighter and more glossy, more like the petroleum plastic you will find on 5-10 euro backpacks.
After normal to heavy use (stuffing lots of clothes and a laptop on trips) tears in my backpack started showing after the first year, and at some point made the backpack unusable. Some sawing was necessary in order to keep the backpack in working condition.
Overall I think it is an okay backpack but I would not buy this brand again.
Well, the replacement lasted about a month before the stitching came away around the small front pocket. I seriously cannot recommend this backpack. The thing is, Wenger is supposed to be a quality/luxury brand. And its certainly a premium priced product!
In summary, there's no way this backpack will last six months of weekly commuting. Buyer beware!
Just had to return my backpack after one weeks use. The stitching on the shoulder straps has started to unravel, and, one of the zips has failed. I'm hoping this is a one off as the design, flexibility, comfort and size is perfect for my need. My previous backpack - a budget £25 Targus - lasted over three years with weekly use.
Currently, I cannot recommend this laptop bag. Will update when I have my replacement.
It has been in use for 3yrs & has fared quite well, it's carried excessive amounts of equipment to & from gigs during winter & festivals during summer for allot of that time & the only wear & tear is the stitching at the top of the shoulder straps connecting them to the carrier has frayed!
The amount of storage this carrier provides is exceptional, several compartments seem bottomless & I presume it must be using some form of tardis-like advanced technology to achieve this!? On more occasions than I care to count this carrier has managed to contain: x2 high-end laptops (+PSU's), x1 MPC Mini MKII LE, x6 2.5" HDD (+protective cases), upward of 30+cables, x1 Professional Camera (+mini bag incl equipment), x1 external soundcard, 20+ memory sticks & SD cards, x2 DS3 Gamepads, x1 BT Speaker, many different batteries, x1 DT 900 PRO Black Editions (including case), x2 pairs of in-ear headphones, x4 spare RAM, x1 PC Toolkit, x1 mini electric screwdriver, x1 anti-spill portable mug, x1 small coffee container, x1 sugar container, x1 spare hat & a spare hoodie!
As I said it utilizes some form of covert tardis technology...
Bought it at the end of may, and the stiching is falling apart on one of the handles already. After owning a swissgear back for nearly 6years before. The worst part is that i need mine to carry my laptop daily. So cant send it back for replacement either:(... Will think twice before getting a swissgear back again.
UPDATE: I have contacted swissgear, and they were happy to send a replacement. However i had purchase a replacement bag while i waited for the new one to arrive. the stiching in the new bag seems stronger on the handles, but quality still doesnt seem as good as my previous swissgear bag, as there is bits of stiching not cut properly which could get ripped. I will update in a few months to see if the replacement is what one would expect from a swissgear bag.
Therefore i will raise my review from 1 to 3 stars as their customer service was impecable.
I got this pack to replace a similar one that was over 6 years old. I did notice that there were some complaints about the quality of Wenger bags of late, but the size and volume of this was required so I got it as a replacement. So far I am greatly pleased with it. I haven't noticed any issues with build quality. It holds a lot, room for a 17" laptop, and a tablet along with assorted other gear. Cables, plugs, chargers and all sorts. And even room for more things if you need to take along something extra. I also fit a lunch bag in there. So 27 litres of space, and lots of zips and pockets for everything. So there is room to put small items, phones, etc securely so they don't tumble around. Love it.
Today I order the replacement for this bag after over 6 years service. It was a uni bag, a camera bag, a day bag, carry-on luggage, a hiking pack, and a laptop case. It rode (and crashed) on the back of motorcycles and survived many many journeys by bus afterwords.
The build quality was clearly lacking from early on. Small repairs were needed and often the stitching on the strap was never quite right. The bag never failed, even through years of abuse, overstuffing and general neglect it kept together reasonably well. In later years the rubberised floor panel was torn, sharp and uncomfortable.
The compartments are well-spaced, numerous, and well thought out. Had it not been for the borderline terrible build quality affecting the fit and function I would have purchased another one. As it is I'll give the brand a swerve from here on and try my luck elsewhere.
After 6 years, 2 months, 4 weeks and 2 days I'm happy to put down a well-serviced, reliable, but rough rucksack for the last time. You may play taps at your own leisure.
bought the backpack for everyday use. i never overfilled it ...i use it to carry my laptop a folder a skeetchpad A5 some pencils some markers and my vaping gear ....i bought it because i was very happy to see that it looked like the vicotrinox one i had (https://www.amazon.co.uk/Victorinox-Cadet-Tablet-Laptop-Backpack/dp/B01MDLW2OG/ref=sr_1_6?s=computers&ie=UTF8&qid=1528894460&sr=1-6&keywords=victorinox+bag) ...but with 40 euros less. when it arrived it looked and felt like my old victorinox (that i used the same way for over 8 years) ...and thought i got a great deal . 3months later ....the side pocket came apart from the seam....and also the top hook broke at the seam ...as well as the actual logo that was sawed on the harnes ...starting to come apart ... i think in a few months it would be only good for the recycle bin . not worth the £58.49 plus shipping ... its crap.
*Update* Purchase 2nd Feb and now straps have failed as others have reported not impressed as the rest of the bag is great. Waiting for replacement and fingers crossed. (The one I bought in 2007 is still going strong!) ---------- I bought this recently and the quality of the product is excellent. I didn't realise I had actually bought the same rucksack about seven years previously and still going strong. There are some minor differences but this is very well put together.