I am having issues with the headphones fading in and out from left to right. Can you please advise how to rectify this?

asked on 10 March 2020

Showing 1-2 of 2 answers

Just some ideas to run through before deciding the ear pieces are faulty.
1/. Is the sound source a stable level of output, ie the bluetooth connection a stable output, connect the source to another use ie your car, partners bluetooth headset, is the listening levels stable ???,
2/. is the distance from the bluetoo… see more
Just some ideas to run through before deciding the ear pieces are faulty.
1/. Is the sound source a stable level of output, ie the bluetooth connection a stable output, connect the source to another use ie your car, partners bluetooth headset, is the listening levels stable ???,
2/. is the distance from the bluetooth source to the ear buds constant, a metre or less ?,
3/. have the ear pieces been fully charged.?
4/. remove the ear buds from the bluetooth memory in your music etc source, power down and reset the music source, if its your mobile, close & clear the music and the bluetooth programmes from your memory buffer, power the phone off, wait five and power back up, retest.
5/.have you tried the ear buds on another bluetooth source, ie your friends mobile and music source ? If you get sound fluctuation now, its a good chance there is an issue with the ear buds.
hope this helps See less
Just some ideas to run through before deciding the ear pieces are faulty.
1/. Is the sound source a stable level of output, ie the bluetooth connection a stable output, connect the source to another use ie your car, partners bluetooth headset, is the listening levels stable ???,
2/. is the distance from the bluetooth source to the ear buds constant, a metre or less ?,
3/. have the ear pieces been fully charged.?
4/. remove the ear buds from the bluetooth memory in your music etc source, power down and reset the music source, if its your mobile, close & clear the music and the bluetooth programmes from your memory buffer, power the phone off, wait five and power back up, retest.
5/.have you tried the ear buds on another bluetooth source, ie your friends mobile and music source ? If you get sound fluctuation now, its a good chance there is an issue with the ear buds.
hope this helps

cjars5
· 10 March 2020
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Dear Customer, feel free to contact us via:
https://www.amazon.com.au/ss/help/contact/?_encoding=UTF8&marketplaceID=A39IBJ37TRP1C6&ref_=v_sp_contact_seller&sellerID=A275AR54GLEN


Thank you for your question. Could you try to reset it and see if it could be better?
here is a video to show you step by step how to make it work:
https://www.amazon.com/vdp/46b74fe6c2b5466bb790e860f2f34743?ref=dp_vse_rvc2

Please kindly note that all of our products are backed with 12 MONTHS WORRY-FREE WARRANTY.

Best regards,
AMR Direct

AMR Direct
Seller · 10 March 2020
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