About Free Returns
Amazon AU offers free return shipping on eligible items. Look for “Free returns” next to the price to confirm that a product is eligible for free returns.
Free Returns only applies to product(s) fulfilled by Amazon AU. It does not apply to the same product(s) fulfilled by other sellers. Sellers on Amazon.com.au are expected to offer returns on an equivalent basis but their policies may vary.
To receive Free Returns on your eligible product(s)
- No minimum purchase is required to receive Free Returns.
- Fashion - If you’re not satisfied with your item, return the eligible product(s) in new and unworn condition in the original packaging within 30 days of receipt of delivery in accordance with our returns policy with Free Returns shipping.
- Baby items (excluding clothing sizes 0-24 months) - If you’re not satisfied with your item, return the eligible product(s) in new and unworn condition in the original packaging within 90 days of receipt of delivery in accordance with our returns policy with Free Returns shipping. Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
- Unless otherwise stated, all product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
- If you ship Free Return items to us, on receipt we will refund your reasonable and substantiated return shipping costs (using the lowest cost trackable shipping method) up to $17. If you need to incur more than $17 to return the item please contact us.
- If you return product(s) that are ineligible for Free Returns with product(s) that are eligible for Free Returns, Amazon AU may deduct the return shipping costs for the ineligible products(s) from your refund amount in accordance with Amazon AU's returns policy.
- Original shipping fees are not refunded under Free Returns shipping.
Click here to start a return.