We had our previous (and similar) Russel Hobbs electric kettle for approx. 12 years. No complaints with performance at all, think we wore it out, it just stopped working. Was a logical to stick with a proven product to replace. We are very happy with our purchase. It performs as we expected it would. The most pleasing aspect is it this new generation kettle 'whisper' quiet. Especially when compared to our much used and now 'deceased' old boiler.