Customer Review

Reviewed in Australia on 6 August 2019
I don't know if I have just been unlucky. My first Echo Dot worked perfectly but this latest upgrade from 2nd to the 3rd Gen has seen an issue with not retaining some settings after closing the app. Have reported to Amazon tech support but have not been recontacted to see if issue resolved which it has not. Have tried my own troubleshooting by deregistering the unit and deleting the App and reinstalling but to no avail and issues persist. Will be re-reporting to tech support to try to get this resolved but it would have been better customer service if they had contacted me to follow up my original issue rather than having to chase them,
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