We were so pleased to receive our new coffee machine from Amazon as an Anniversary gift from parents. Amazon was great to deal with, prompt service advising of expected delivery date also. The machine came boxed and well packed along with some assorted coffee capsules to try. all were well received. The machine looks well on the work top, sleek black and easy to use, with many choices of coffee serves too. instruction manual is easy to follow, great little merchandise book advertising other coffee products -membership available. Machine is easy to flush out ad clean. Downside is it encourages you to drink more coffee!!