The owners of Physix Gear sports seeks to please and have been extremely responsive. As for the Orthotic insoles, they certainly are value for money compared to what you can buy in speciality stores and competitively priced when compared with chemist running a special sale. I personally prefer insoles with firmer arch support and deeper level of cushioning at this stage. This may be due to the fact that PF has made my foot sore resulting in needing better cushioning to minimise pain. The current insoles may work a treat when my discomfort has subsided. 1 month later Insoles are working extremely well now that my initial pain has subsided. What I love about these insoles is that the foam towards the front is not very thick which means a more comfortable fit in tighter fitting shoes. Great buy.