I bought this phone for my elderly father who has never had a mobile in his life. He managed to get the hang of it really easily. The sound is fantastic, it's very very simple to use. There are two modes- basic and advanced. Basic is perfect for those who have little to no knowledge about mobile phones. I love how the charger is a Dock, its much easier for seniors to use than a micro USB. It came with two batteries and a seperate battery charger which I think is also fantastic as you can have two batteries charging at the same time. The big buttons are perfect. It's extremely easy to hang up and make calls - you just flip it open to answer and close it to end the call. I set it to turn on automatically at 8am and turn off at 12am which is great as it saves battery and saves them having to turn the phone on and off manually. Overall, I would highly recommend this phone so far to anyone wanting a simple, great quality seniors phone. It's better than anything I've found in store for the price.