The delivery was great and the product came quickly in secure and hygienic packaging. Overall, the product worked really well, with its build and model being structurally sound. The needles left redness as expected, but disappeared after 10-15 mins. The free e-book that it came with also really helped me as this is my first derma-roller and needling product. I would recommend this provider to anyone looking to try an easy-to-use and effective derma-roller, and I would buy the product again.