I have read many reviews where people complain about small things. I have only one issue with this product. The issue is that it switches off after 2 hours. I don't know about others but I make my coffee in the morning and drink it throughout the day. With the auto-shutoff, it's off every two hours. Would have been nice if you could set the time out. Other than that little annoyance I am very happy with it. It's easy to clean and to fill with water. Many people complained about the water that drips from the top when you open the top lid. The simple solution to that is to open it halfway for 10 seconds, all the condensation runs back into the unit. You can open it all the way and no mess on your countertop.