Product arrived relatively quick (given problems caused by Covid19 etc) and in good condition. One of our cats used to splash water all over the floor every time she went for a drink. No more. The "worst" she does is touch the fountain in centre, but no more splashing. Only 'gripe ' I have is that it is a a bit smaller than I anticipated. Height is good, but width & depth I imagined 2 to 3 cm bigger. But overall it is a good machine.