I’m really impressed with the pillow as I was reluctant to buy it due to the reviews. It was really firm when I got it but it has a little zipper at the top so I’ve removed some of the stuffing as shown in the photos. Now the top part is much more comfortable to use as a head pillow. It comes with a pillow case which was surprisingly soft but thick cotton and seems like it’s good quality. The zipper of the case covers the whole top seam to easily get the pillow in. The only thing I wasn’t happy, like previous people mentioned, it is definitely not as big as listed in the description. The length is 120cm and width is 60cm. I’m 170cm tall and it is long enough to sleep with it between my knees when lying on my side. Would be nice if it was a bit longer but it’s so comfy otherwise.