Chris Voss takes real world negotiation experience and turns it into practical strategies for negotiation. From the first chapter I have been able to apply the strategies and seen real effects in my negotiations.
I regularly deal with authorities who appear to have no vested interest in delivering the outcomes my clients are looking for. The tactics outlined in the book have been effective in unearthing the ‘Black Swans’ and helping to build stronger collaborative relationships with these negotiating counterparts while delivering better project outcomes.
I can not recommend this book enough and have already given several copies away.