If your refund request was denied under the A-to-z Guarantee and you have further information for our review, you can submit an appeal within 30 calendar days of the decision.
To submit an appeal:
Note: Appeals can take up to one week to investigate. We will notify you of our decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
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