About Ordering from a Third-Party Seller 

Marketplace Sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.

The steps to place an order with a third-party seller are the same as placing any other order on Amazon.com.au. You add items to your cart, then complete your order through the Amazon checkout process. Payment for your order may be processed immediately, instead of when the order is shipped. Amazon AU will disburse your funds to the third-party seller but never pass along your payment information.

If a seller asks you to send funds directly to them, bypassing the Amazon checkout process, do not place the order, and contact Us.

The third-party seller's items will be fulfilled directly by the seller who will also handle customer service. Because Amazon AU isn't directly involved in the completion of sales arranged with third-party sellers, you'll need to contact the seller directly for the following issues:

  • Check on your order or shipment status
  • Schedule or reschedule services.
  • Cancel an order and receive a refund.
  • Return an order.

If a dispute arises between you and a third-party seller, and you can't reach an agreement with them, the Amazon.com.au A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.


  • When an order is placed with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order and click Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by clicking Request cancellation.
  • Sellers work hard to ensure that stock is on hand for delivery, but occasionally a listed item will no longer be available by the time an order is placed. If a seller is unable to deliver your item, they should refund you promptly so that you can place a new order. While stock-outs can happen, we do require sellers to keep these to a minimum. Please understand that in some cases the out-of-stock item might no longer be available at the listed price.
  • Sellers set their own prices for the items they sell on Amazon.com.au. Prices for similar or identical items from other sellers.

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