Marketplace Sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.
The steps to place an order with a third-party seller are the same as placing any other order on Amazon.com.au. You add items to your cart, then complete your order through the Amazon checkout process. Payment for your order may be processed immediately, instead of when the order is shipped. Amazon AU will disburse your funds to the third-party seller but never pass along your payment information.
If a seller asks you to send funds directly to them, bypassing the Amazon checkout process, do not place the order, and contact Us.
The third-party seller's items will be fulfilled directly by the seller who will also handle customer service. Because Amazon AU isn't directly involved in the completion of sales arranged with third-party sellers, you'll need to contact the seller directly for the following issues:
If a dispute arises between you and a third-party seller, and you can't reach an agreement with them, the Amazon.com.au A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.
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