Cancel a Request for A-to-z Guarantee Refund

If the seller resolves your problem or you no longer need a refund under the A-to-z Guarantee, you can cancel your refund request before a decision is made.

To cancel your request for a refund:

  1. Go to Your Orders
  2. Locate your order in the list and select Problem with order.
  3. Select Cancel request.
  4. Enter your comments in the text box and select Submit.


  • Once a refund request is cancelled, it cannot be reopened. Contact us if you cancel a refund request by mistake.
  • If your refund request is denied, you can submit an appeal within 30 calendar days of the decision. Go to Appeal a Denied A-to-z Guarantee Refund for more information.

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