About Import Fees Deposit 

At checkout, AmazonGlobal and Amazon Global Store will provide you with an estimate of the taxes, customs duties, and fees which may apply to your order and undertake customs clearance on your behalf for certain eligible countries and regions.

Orders of Amazon Global Store items that are shipped into Australia or AmazonGlobal items shipped to New Zealand may be subject to taxes, customs duties and fees ("Import Fees Deposit") levied by the Australian or New Zealand authorities.

For items which have a customs value greater than $1,000 AUD/NZD, Amazon Global Store and AmazonGlobal will estimate and collect the taxes, customs duties, and fees which may apply to your order. Amazon Global Store will also permit the shipping carrier to clear your shipment through customs on your (or your recipient's) behalf. For your convenience, Amazon will estimate and collect at checkout an Import Fees Deposit together with the item price, and such funds will be used by the carrier to pay the relevant taxes, customs duties, and fees on your behalf, to the appropriate authorities.

The Import Fees Deposit is an estimation of the taxes, customs duties and fees that may apply and isn't an actual calculation of those charges, the actual charges may vary from this estimate. In addition, customs regulations, tax, duty, and fee rates applicable to certain items may change between the order date and the date of entry.

Where your AmazonGlobal or Amazon Global Store order has a combined value greater than $1,000 AUD, and includes items which have a customs value of $1,000 AUD/NZD or less (low value imported goods or LVIG), both GST and an Import Fee Deposit may apply, but you will only be charged for the GST once.

AmazonGlobal or Amazon Global Store orders which have a customs value of $1,000 AUD/NZD or less will not include an Import Fee Deposit, but will include applicable GST. See About GST on Australian Low Value Imported Goods (LVIG) for items delivered to an Australian address and About GST on New Zealand Low Value Goods (LVG) for items delivered to a New Zealand address.

You authorise AmazonGlobal or the applicable Overseas Amazon Store to designate a carrier to act as your agent with the relevant customs and tax authorities of the destination country, to carry out the customs clearance for the AmazonGlobal or Global Store items you order, and process and pay the actual taxes, customs duties, and fees for such orders if applicable.

Duties and taxes are calculated according to the shipping destination's customs regulations. Typically, this calculation is based on the item price and shipping, before any promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods. For more information, go to About Customs, Duties & Taxes.

If the item is a gift or order on behalf of a third party, you provide the above authorisation on behalf of the recipient named in your order. Please read the following frequently asked questions about Import Fees Deposit and the Amazon Global Store Conditions of Sale.

If the item is a gift or order on behalf of a third party, you provide the above authorisation on behalf of the recipient named in your order. Please read the following frequently asked questions about Import Fees Deposit and the AmazonGlobal International Shipping Terms & Conditions and Amazon Global Store Conditions of Sale.

Read the AmazonGlobal International Shipping Terms & Conditions Amazon Global Store Conditions of Sale for more information.

Note:

  • The cost to ship items from each product category to international destinations varies by item, shipment, and shipping option.

  • The above terms also apply to the shipment of any replacement productitem that might be shipped if there's a problem with the original shipment. If you return a product to us, you'll be the exporter from the original shipping destination and will be responsible for compliance with all export laws of that country or regions.

FAQs

Which items do the Import Fees Deposit apply to?

For AmazonGlobal or Amazon Global Store items purchased on amazon.com.au which have a customs value greater than $1,000 AUD/NZD, an estimated Import Fees Deposit will be applied to the order. Where your Amazon Global Store order has a combined value greater than $1,000 AUD/NZD, and includes items which have a customs value of $1,000 AUD/NZD or less (low value imported goods or LVIG), both GST and an Import Fee Deposit may apply, but you will only be charged for the GST once.

How is the Import Fees Deposit calculated?

The AmazonGlobal and Amazon Global Store program use their own software to estimate applicable taxes, customs duties, and fees for each item and shipment. This is calculated at checkout once the delivery address has been selected.

Why can the Import Fees Deposit vary from the actual charges that will apply?

The Import Fees Deposit is an estimation of the taxes, customs duties and fees that may apply and isn't an actual calculation of those charges, the actual charges may vary from this estimate. In addition, customs regulations, tax, duty and fee rates applicable to certain goods may change between the order date and the date of entry.

What happens if the actual charges are less than the Import Fees Deposit?

Should the actual taxes, customs duties and fees payable to the relevant destination country's authorities (on your or the recipient's behalf) be less than the estimated amount that we calculated, then we will automatically refund the difference back to the payment method used for your original order. It'll be processed as and when we receive carrier invoices confirming the actual Import Fees. You will receive an automatically generated confirmation e-mail from us. The refund will be processed when we receive carrier invoices confirming the actual Import Tax and Fees.

What happens if the actual taxes, customs duties and fees are greater than the Import Fees Deposit?

You will not be charged any additional amounts if the actual taxes, customs duties and fees paid to Australian or New Zealand authorities exceeds the Import Fees Deposit we estimated at checkout.

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