Why Can't I Ship to an Address?

Certain restrictions prevent us from delivering certain products to all geographical locations:

  • Dimensional shipping limits - we're unable to deliver large, heavy, or oddly shaped items to these regions, e.g. some widescreen televisions, furniture or some fitness equipment.
  • Hazmat - certain hazmat items (including but not limited to lithium batteries, flammable, aerosol, corrosive) are restricted from shipping to these areas. There are additional restrictions on shipping hazmat by air or sea, therefore we are currently unable to ship these hazmat products to Tasmania and other Australian islands.
  • Address type - certain address types preclude delivery speeds, due to carrier capabilities.
  • You are shipping to a freight forwarder, but your order contains items that are restricted from exportation.
  • Amazon AU may be restricted from shipping to your location due to manufacturer restrictions or warranty issues.
  • You may have chosen an offer from a seller who doesn't offer delivery to your address due to the nature of the product (Perishable, Heavy/Bulky, Hazmat). Try looking for another seller or a similar product.
  • Your order contains alcohol items and your delivery address is located in a Dry Zone (an area in Australia where it is against the law to have or consume alcohol). Amazon AU does not deliver alcohol to these postcodes. Find out more.
  • Amazon AU is currently unable to deliver alcohol items to addresses located in the Northern Territory.

If you need more help, please contact us for assistance.

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