When are signatures required for delivery?

Signatures may be required for delivery due to the value, size or type of item that you've ordered.

Some examples may include, but are not limited to:

  • Oversized items like large TVs,
  • large musical instruments like keyboards, pianos and drum kits,
  • high value items and
  • age restricted items like alcohol, where a signature and ID verification is required.

If your order requires signature on delivery, you will see this at checkout.

If no one will be available to sign for your order:

  • Check if your order has started shipping through Your Orders.

If your order has not started shipping:

  • Select a different delivery address where someone will be available to sign for the package in Your Orders, by clicking Order details.
  • If your order is fulfilled by a third-party seller, click Contact seller in Your Orders to request any changes. Please note that this is a request only and not guaranteed to work.

If the order has started shipping/has been dispatched:

  • Try and arrange for someone to be home, if possible, as anyone at the address can sign for non-age restricted items on your behalf. If the item is age restricted, anyone at your address who fulfils the age requirements can sign for it.
  • If you are unable to, try to contact the carrier once the tracking details are available. See How to contact our carriers.
  • In the event that rescheduling delivery is not possible and no one will be available at your address to sign for the order, you can arrange to collect the package from a collection point or post office by referring to the instructions on a “Sorry we missed you” card or contacting the carrier directly.

Note: The content on this help page may be updated from time to time.

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