You can pick up packages you've ordered to Amazon Lockers and Counters with a unique pick up code. You can pick up packages you've ordered to ParcelPoint Pickup Locations with a government issued Photo ID.
You can keep up to date in Your Orders. You'll also receive an email with pickup instructions(including the opening times and address)when it's ready.
For ParcelPoint locations, your package will be delivered to the Pickup Location on your delivery date by 5:00PM (AEST).
Wondering where your stuff is?
|Pickup Option||How to collect||Time before returning to Amazon for a refund|
|ParcelPoint Pickup Location||
Note: We always aim to provide you with accurate opening hours for Pickup Locations. However, during holiday periods we suggest you re-confirm with the location to avoid disappointment and ensure you can collect your package when you need it.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.