About Two-Step Verification

Amazon's Two-Step Verification adds an additional layer of security to your account. Instead of simply entering your password, Two-Step Verification requires you to enter a unique security code in addition to your password during sign in.

You'll enter your sign in information like you normally would, but then you'll be prompted to enter a security code. You can receive this security code in a variety of ways depending on the option you select during sign up, including text message, voice call, or authenticator app.

To simplify sign-in on computers and devices that you routinely use, you can tell us not to ask for a security code so that you won't need to enter a code each time you sign in. Afterward, that computer or device will only ask for your password when you sign in.

If you need help from Customer Service after enabling Two-Step Verification, you'll need provide a security code similar to when trying to sign in to your account.

For more information on enabling Two-Step Verification, see: Turning on Two-Step Verification.

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