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The shoulder rest was sent in a paper envelop with no padding. Upon opening the package, everything looked OK, however one of the side brackets was unscrewed from the shoulder pad. When I tried to screw it back on, the plastic nut was already stripped and the nut won't tighten. This renders the shoulder rest useless. Its an easy fix, I just have to find an equivalent nut at the hardware store, but I shouldn't have to do this for the price I paid. I have initiated a return.