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Since the manufacturer has changed to Wenger from SwissGear the build quality has reduced on the product.
The biggest issue is the so called "Shock Absorbing Shoulder Straps", the stitches used to connect the straps to the bag are unfortunately not elastic and will break on first stretch from the scraps and then start unravelling slowly down the entire strap (images included).
I bought the first bag and returned it within 9 days thinking this was a one off. But even the replacement has done the same thing.
It is a shame as this was a very well designed and built bag when it was manufactured by SwissGear over a year ago.
Well, the replacement lasted about a month before the stitching came away around the small front pocket. I seriously cannot recommend this backpack. The thing is, Wenger is supposed to be a quality/luxury brand. And its certainly a premium priced product!
In summary, there's no way this backpack will last six months of weekly commuting. Buyer beware!
Just had to return my backpack after one weeks use. The stitching on the shoulder straps has started to unravel, and, one of the zips has failed. I'm hoping this is a one off as the design, flexibility, comfort and size is perfect for my need. My previous backpack - a budget £25 Targus - lasted over three years with weekly use.
Currently, I cannot recommend this laptop bag. Will update when I have my replacement.
bought the backpack for everyday use. i never overfilled it ...i use it to carry my laptop a folder a skeetchpad A5 some pencils some markers and my vaping gear ....i bought it because i was very happy to see that it looked like the vicotrinox one i had (https://www.amazon.co.uk/Victorinox-Cadet-Tablet-Laptop-Backpack/dp/B01MDLW2OG/ref=sr_1_6?s=computers&ie=UTF8&qid=1528894460&sr=1-6&keywords=victorinox+bag) ...but with 40 euros less. when it arrived it looked and felt like my old victorinox (that i used the same way for over 8 years) ...and thought i got a great deal . 3months later ....the side pocket came apart from the seam....and also the top hook broke at the seam ...as well as the actual logo that was sawed on the harnes ...starting to come apart ... i think in a few months it would be only good for the recycle bin . not worth the £58.49 plus shipping ... its crap.
*Update* Purchase 2nd Feb and now straps have failed as others have reported not impressed as the rest of the bag is great. Waiting for replacement and fingers crossed. (The one I bought in 2007 is still going strong!) ---------- I bought this recently and the quality of the product is excellent. I didn't realise I had actually bought the same rucksack about seven years previously and still going strong. There are some minor differences but this is very well put together.
Will have to join all the buyers complaining about stitches not holding very well, I had a backpack for about a year before noticed poor build quality. Would expect it to last much longer for price paid. Never overloaded. Hope that whoever has high expectations for quality would read these comments about handles not lasting very long. Highly disappointed
The first of these was amazing. This last one was just cheap tat. It was misshapen when it arrived and the materials are woefully poor. The structure of the bag and fabric deteriorated and collapsed quickly and the material disintegrated whereas the first never did.Do not be taken by the word Swiss. Utter rubbish
Beware of this Wenger scam!. This is actually a cheap Chinese made product. Also iPod/Music player pocket is missing as described in their Amazon page. This was one of the reasons why I bought this bag but found a cheap Chinese made bag instead.
3 months of usage and the base stitchings have already started to come off. In another few months I am sure the complete base stitching will come off. Usage has been very light with a 2kg laptop. The bag seems to be of poor quality. Highly dissatisfied with the product.