To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I've used L'Occitane products for many years and they remain my all-time favorites. My only complaint: The metal tube was squashed as if it had been sampled by a very clumsy person, but the L'Occitane box was intact. The cream smells and behaves as it should, so I'll use it, but I'm now very suspicious about product handling at distribution points. I never saw this problem when I purchased directly from L'Occitane, so maybe Amazon isn't the ideal seller.