To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
We ordered our VTech Kidizoom Pro Digital Camera in early November from ontracks-co-uk.
Basically, we never got it from them. Despite being emailed, they didn't have the courtesy to reply and didn't let us know that they wouldn't be able to supply the camera. By the time (mid - December) that Amazon let us know we wouldn't be getting the camera, it was too late to buy one anywhere else.
This meant our child was disappointed.
It is very difficult to deal with a company such as ontracks-co-uk, when they refuse to respond.
Based on our experience, we strongly recommend that you do not purchase from ontracks-co-uk