To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
This didn't fit my mini poodle so they promptly sent the next size down. It was too small. But I believe they had great customer service and the product will probably work great for pups that can fit it to use it.