To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
This was bigger than I thought, so I was happy with the size. It wobbles badly if the load is not perfectly balanced - I found it helped to have heavier items on the end of the bag where the wheels were, and then lighter items on top. That seemed to give it greater stability and didn't wobble around as much when being pulled. When carrying it by the two carrying straps, be sure to have the vinyl strap cover with the strap on the INSIDE. Learn from my error! All in all, this bag was just right for a weekend trip or a short business trip. I am happy with the purchase.