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The build quality on these shoes is what I would expect in $20 shoes. The arch is set too far back on one and the heel squeaks. Making the shoes basically useless. I had hoped Cole Haan would have taken responsibility for defective products but no such luck.
I really wish I could return these shoes. They seemed to fit well enough at first, but would rub slightly on my heel. I figured they just needed to be broken in a bit, so kept wearing them. But now 2 months later, I am trying all kinds of inserts or heel pads in the shoes to try to alleviate the pain. But no luck. I am about to donate these to charity and never buy Cole Haan again. Very sad because I bought these as a replacement for the Cole Haan shoes that I used to have that looked just like these. It seems the manufacturing quality has degraded quite a bit...Cole Haan is no longer a premium brand, they are just the best you can get at a Macy's level price point. Would've been better off spending 50% more for a true quality product from another brand.
The shoes I ordered look great and fit well. However, there were spots as you can see in the photo that started to show up on one of the shoes. I did not get the shoes wet and I have no clue why they are there. I reached out to Cole Haan customer service and all I got was automated messages.
I liked the first pair I ordered. When I bought my first pair, it took about a month to break them in and then they fit well. With my second pair, they have never broken in and they gave me a permanent scar on my heel as I tried to wait for them to brake in. Also, the sole on both shoes separated from the shoe at the toe within 60 days of wearing them. The shoes look great, but I'll never buy them again.
I waited 6 months to write a review. I am wearing these shoes on business travel (once or twice a month). It took forever to break in and I had the worst blisters ever. After a couple of month a squeaky noise appeared in my left heel ... this is becoming worst, and it is embarrassing when I walk with people. I am going to throw these shoes away.