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I loved the original version of this product before they introduced "SOFT" into the new formulation. I have fine textured hair that is already too soft. The original version was THE BEST mousse I had ever used and made my hair look and feel thick and full and had lots of body. The newer "SOFT" formulation is just not the same product anymore and I would not order it again. Bumble and Bumble should discontinue this formulation and go back to the original formulation that everyone loved. "If in ain't broke, don't fix it" is very appropriate in this case and the original formulation of this mousse was "not broke" and shouldn't have been fixed. Bumble and Bumble, if you are reading our comments on Amazon, we loved the original version before "SOFT" and would like you to begin producing and selling it again!
I emailed the seller to find out if this was the new formula or the old formula. It’s very easy to tell. New version has the word Soft in the title. Old version (what was pictured) does not. Well, it arrived and it has the word Soft right there in the name of the product. I thought I was buying the item as pictured. False advertising and no returns. If you’re looking to buy the old version, this ain’t it.
This is not the original product. It does not foam up like mouse and does not give volume. I emailed the Texas Beauty Bar company about it and all they could say is “the formula has changed”. I do not believe it has. I have attached the email response from them. I was hopeful for an apology and to make it right before writing a bad review. But they didn’t offer that.
I ORDERED THIS PRODUCT BECAUSE IT WAS ADVERTISED AT THE OLD FORMULA, WITHOUT THE SOFT IN THE NAME. THEY SEND ME THE SOFT MOUSSE, WHICH DOES NOT WORK, DOES NOT THICKEN. I HOPE THEY GO BACK TO THE OLD FORMULA.