To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
As with all L'Occitane products, this is very high quality. It has a wonderful lemony tang when you use it, and leaves your skin feeling soft and moisturised. The only reason that it dropped a point is because it is rather expensive for a shower gel.