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Good system let down by poor secondary brackets, a little more care over the design of the brackets that connect to the stays under the seat would have made the difference between a good and great product
The carrier was easy to fit and although light in weight seems to be very strong. I attached panniers to the carrier and the two together are ideal. I would highly recommend this carrier to any prospective buyer.
This rack is largely garbage. If you have side pull brakes with dual pivots, the seatstay arms will interfere with your brakes. The dropout arms are fat pieces of aluminum that will not fit against the dropouts because they will rub against your axle nuts or quick release hardware. I can't imagine this design fits many bikes at all. If it does, there are no bushings or washers for most of parts that connect to the rack so they will be noisy and loose in time. Would not buy again.
I managed to install this on my road bike and used it with the pannier PakRak bag. The product is decent, the instructions are pretty terrible though. It doesn't do a good job of describing which parts are for going where or how to hook anything up. I had to refer to product pictures to figure some things out. They are clearly instructions for a older model. I had to bend the rods for the bike 'stays' which was fine. They cut into my break line a bit until I had them sufficiently bent to avoid too much rubbing. Once I had everything really tight it all holds together without much rattling. I'm glad to have moved away from using a backpack and actually bike much more easily with the rack. I would recommend a saddle bag in the future, instead of a pannier. It makes the bike a little more top/rear heavy and my bike tends to topple sideways when leaning stationary. Once you're moving though, it is smooth sailing anyway.