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Well,it clearly said on the outside packaging that this was a refill hair repair conditioner. Inside was a shamppo,which I already have. I'm very disappointed,was looking forward to this,now I've got to wait for a reorder which will be five days time.
I bought the small bottle of this repairing conditioner and it was great, along with the shampoo. I just bought the refill bag to avoid wasting plastic and the substance inside is NOT the same as I got in the small bottle. Different smell, totally different consistency, and my hair feels now WORSE after using it than no conditioner. It's basically Nivea hand lotion with a dash as terrible scent. Disgusting. Don't waste your money if you actually expect the L'Occitane quality from this.
Basically either: 1) L'Occitane sells a cheaper formula in the refill bags to Amazon and they assume morons on Amazon will pay premium for junk or 2) Amazon has counterfeit L'Occitane product in their supply chain.
I don’t know WHAT this is - but it is definitely NOT the L'Occitane conditioner I use - it was my first time not purchasing this from the company directly and it will be the last - the conditioner that was in this container has the consistency of White Rain and smells like someone mixed the actual product with cheap imitation- I want my money back
I love this product and because I needed only this product I avoided paying shipping on L'Occitane website. So I recommend buying through Amazon Prime. However, if you are planning to buy more products you can find free samples and free gifts through the official website. The product smells to herbs, really nice spa smell (too strong if you are too sensitivity to smells), and it is great for straight hair.
I ordered this product because I loved it so much when I used it at a hotel I stayed at. I read the reviews and saw that it said that it was indeed the pinkish colored conditioner but the one that I got is white and it does not feel the same as the other one at all. I still have some of the little conditioner bottles from hotel and the differences are huge. I feel like I wasted my money on a conditioner that is fake!!
Normally I love this conditioner and it does amazing things for my hair, but this refill was not safety sealed and does not appear authentic as the quality is not the same. It's more like a watered down version of the original, but not at a bargain price. I returned it.
This product arrived within a few days. This is the same formula that is in the pump bottle, and all of it fits into your old bottle. I absolutely love the smell of this line, and highly recommend both shampoo and conditioner for damaged hair. I rotate my brands of shampoo frequently, when I use this one my hair comes out feeling so healthy. It is pricey, but it lasts a long time for me as I wash only every three days.