Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
I'm satisfied with what i received, it would have been helpful to have the parts numbered when assembling them but its very easy to figure out and i did it in about 20-30 minutes myself! If you're looking for a good cat tree but you're not interested in looks i'd say look elsewhere.
I specifically bought this cat tree because of its modern look and lack of carpet, i'm not disappointed. The cat enjoys it too! If you're looking for something modern and carpet free id say this is by far the nicest looking tree out there,