Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
Bag is great. Well made and looks the part. It is quite a large bag - relatively heavy - but has three very functional separate pockets with a fourth velcro section at the back (which I don’t use). Would only benefit from a strap to attach it to a carry on wheelie bag for easy of transport around the airport but that is a minor complaint. Overall it is a good bag that won’t disappoint.