To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I ordered the kids yoga ball. The product description included an air pump which is missing! I cannot get customer service on the phone and the email gave a response that they are busy and overwhelmed with too many emails. hum... I wonder why. The ball is a nice size for 5 year old children and I do like the ball. I don't like the product description to be misleading that an air pump is included when it is not. The brand should pay more attention to detail.