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We ordered the 3-6 size age chair and received the 5-8 age size chair (Though the ball inside seems to be correct size but is too small to rest correctly in chair base and sits on the ground making the rollers useless) We re-ordered specifying that we need the smaller chair base and were promised that we would receive the correct one. We were very disappointed to receive the exact same thing. I tried to find a number to call the second time. Wasted a lot of time searching for a contact number to call, but was never able to find a way to discuss my concerns, as there is really no place to explain concerns and get helpmwhen doing the return with the online process.
I have had to "reorder" this item 4 different times and I still haven't received the proper size ball. I have followed ALL instructions, inflating, deflating, inflating and leaving for 12 hours, I've done this multiple times to all 4 of the chairs I have received. The ball never reaches the metal bar, not even close! It's way too small, and when a child sits on it, it pushes through the hole and drags on the ground. It has been very frustrating trying to get the proper ball size, and they just keep sending the same product even after "looking into it". Do not go off what the pictures look like, because that is not what the product will be.
La pelota está bien, lo único malo es que llega toda doblada obvio para que quepa y aunque lleva inflada ya unas tres semana sigue teniendo los dobleces marcados y como la uso con mi bebé a veces no se mueve muy bien.
As many others have said, the ball is too small. And yes I have continued to blow it up trying to stretch it over the past month. The screws do not stay in the front bar and go missing on a regular basis. The students can’t sit on this ball because it falls though.