To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Product I love and would recommend for dry hair that wants shine and hydration. It does just the job. Best conditioner I've used in a long time. I got it after my hairdresser used on my hair. My hair looks so shiny and healthy with this conditioner and the matching shampoo. It's not cheap but worth it in my eyes. The delivery of the product was poor. First of all it arrived in unsealed Amazon packaging with the product leaking out of its container an onto the inside of the cardboard packaging. This was delivered by Royal Mail. I sent it back that afternoon to my local Next store. I ordered the conditioner again with the hope it was a one off. This time it was sent by DPD. It arrived the next day intact. The delivery driver knocked very quietly once on my front door then walked off with the product. My husband went to the door straight away as he heard what he thought was a knock at the door. The delivery person was just leaving and my husband caught him just in time. The delivery person didn't give a chance for the door to be opened. Just started to walk straight off. Got my conditioner in the end. Sorry a long winded review, I hope you dont have the same issue!
It's very disappointing to receive something that damaged and the box it came in has absolutely no damage whatsoever! Clearly damaged before it was packaged up and it looks like half the contents are missing also. 😒
Product arrived with the seal broken and only half full, it was dry around the edges and had clearly been open for a while. Really annoyed because it’s very hard to get out to return items at the moment.