Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
I buy this every year for my mom for special occasions (BDay, Christmas, etc). She's been using it for over 10yrs & it's her favorite. I haven't used it, but I can say it smells AMAZING!! Side note: If you have dogs, don't put it under the Christmas tree on Christmas Eve. I'm not sure why, but for some reason the dog is infatuated with it. She chewed through the wrapping paper and tube, and ATE the lotion 2 yrs in a row. No bad effects or anything, just irritated because it's pretty expensive.
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